Why have my points reduced?

Modified on Mon, 16 Sep at 3:04 PM

  • Your points reduce if you don't use them within 12 months of earning them. 
  • If you’ve used points to redeem money off your orders your total points will reduce.
  • If you’ve been issued a refund on an order where you’ve earned points, points will be taken off your account to match the order that has been refunded.

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