Our courier DHL will keep you updated on the progress of your delivery by email and/or text. If you miss the first delivery they will attempt a second and a third time. After the third attempt your parcel will be stored at the local depot for 2 weeks.
If DHL are not contacted by you, it will be returned to us at TGB HQ. If you’d like for us to re-send the parcel you’ll be required to cover the return cost as well as extra charges.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article